Shipping policy

At Tubicen, we are committed to delivering our premium lighting fixtures safely and efficiently. To provide the best possible service, we utilize two distinct shipping methods tailored to our retail customers and our trade professionals.

1. RETAIL ORDERS

  • Free Standard Shipping: We proudly offer Free Standard Shipping on all retail orders.

  • Processing Time: Orders are typically processed and shipped within 1-2 business days after payment is confirmed.

  • Estimated Delivery: Estimated delivery times are provided for guidance and may vary depending on product availability, production requirements, destination, customs clearance, and carrier conditions. You can expect your order to arrive within 1-2 weeks, depending on your location.

2. TRADE & CUSTOM ORDERS

To accommodate custom specifications, architectural requirements, and large-volume projects for our B2B clients, these orders are handled through a dedicated logistics channel.

  • Factory-Direct Shipping: Made-to-order and custom lighting fixtures are shipped directly from our manufacturing facility.

  • Lead Times: Production and delivery timelines vary based on the complexity, materials, and volume of the order. Typical lead times range from 4 to 8 weeks. Your dedicated account manager will provide a precise timeline in your formal Trade Quote.

  • Shipping Costs: Freight costs for B2B and custom orders are calculated based on order volume, weight, and the final destination. These costs will be clearly outlined and agreed upon in your invoice prior to production.

3. ORDER TRACKING

Once your order has been handed over to our shipping partners, you will receive a Shipping Confirmation email containing your tracking number(s). Please allow 24-48 hours for the tracking information to update in the carrier's system.

4. FRAGILE ITEMS & TRANSIT DAMAGE

We take extreme care in packaging our lighting fixtures with custom-molded protection to withstand transit. However, due to the fragile nature of materials such as mouth-blown glass and solid brass, damages can occasionally occur.

  • Immediate Inspection: You must inspect your delivery immediately upon arrival.

  • Reporting Damage: Any transit damage must be reported to us at service@tubicen.com within 48 hours of delivery. Please include your order number and clear photographs of both the damaged item and the original packaging. We will expedite a replacement or resolve the issue as quickly as possible. Claims made after this 48-hour window may not be honored.

5. INTERNATIONAL DUTIES & TAXES

For B2B factory-direct international shipments, the customer (importer of record) is responsible for any applicable customs duties, import taxes, or brokerage fees levied by the destination country, unless explicitly stated otherwise in your B2B contract or invoice.

6. CONTACT US

If you have any questions regarding your shipment, delivery times, or our shipping practices, please do not hesitate to contact our support team:

  • Email: service@tubicen.com