Terms of service

Welcome to Tubicen.

These Terms of Service (“Terms”, “Terms of Service”) govern your access to and use of the Tubicen website, including www.tubicen.com (the “Website”), and any products, services, content, features, and other offerings made available through the Website (collectively, the “Services”).

The Website is operated by Tubicen Living Limited, doing business as Tubicen (“Tubicen”, “we”, “us”, or “our”).

By accessing, browsing, creating an account, submitting an inquiry, placing an order, or otherwise using the Website or Services, you acknowledge that you have read, understood, and agreed to be bound by these Terms of Service, together with our Privacy Policy, Shipping & Delivery Policy, Return & Refund Policy, and any other policies referenced on the Website.

If you do not agree with these Terms, please do not access or use the Website or Services.

Eligibility and acceptance

By using this Website, you represent that:

  • You are at least the age of majority in your jurisdiction of residence; or

  • You are using the Website under the supervision and authorization of a parent or legal guardian where permitted by applicable law;

  • You have the legal capacity to enter into a binding agreement;

  • Any information you provide to Tubicen is accurate, complete, and current; and

  • Your use of the Website and purchase of our products complies with all applicable laws and regulations.

If you are purchasing products on behalf of a company, organization, interior design firm, contractor, distributor, retailer, or other business, you represent that you have the authority to bind that entity to these Terms.

About Tubicen

Tubicen is a lighting brand specializing in decorative and architectural lighting products designed to bring together aesthetics, functionality, craftsmanship, and contemporary living.

Our Website may serve both individual consumers (“B2C Customers”) and business, trade, hospitality, architectural, interior design, retail, and other professional customers (“B2B Customers”).

Certain products, prices, purchasing conditions, minimum order quantities, lead times, or services may differ between B2C and B2B customers.

Additional terms may apply to B2B, wholesale, trade, project, distributor, or commercial orders.

Where additional written terms have been agreed between Tubicen and a business customer, those terms may supplement or supersede portions of these Terms to the extent expressly agreed in writing.

Use of the website

You agree to use the Website only for lawful purposes and in accordance with these Terms.

You must not:

  • Use the Website for any unlawful or fraudulent purpose;

  • Attempt to gain unauthorized access to the Website, its servers, systems, databases, or accounts;

  • Upload or transmit viruses, malware, malicious code, or other harmful materials;

  • Interfere with the operation, security, or functionality of the Website;

  • Use automated systems, bots, crawlers, spiders, scraping tools, or similar technologies to collect or extract Website content without our prior written permission;

  • Copy, reproduce, modify, distribute, sell, license, or commercially exploit Website content without our written permission;

  • Impersonate another person or entity;

  • Submit false, misleading, fraudulent, or deceptive information;

  • Attempt to circumvent pricing, purchasing restrictions, security measures, or other technical controls;

  • Use our products, content, trademarks, or materials in a manner that infringes the rights of Tubicen or any third party.

We reserve the right to suspend or terminate access to the Website where we reasonably believe that these Terms have been violated.

Product information

We make reasonable efforts to ensure that product descriptions, specifications, dimensions, images, videos, colors, materials, finishes, and other product information displayed on the Website are accurate and current.

However, certain differences may occur due to:

  • Screen and device settings;

  • Photography and lighting conditions;

  • Rendering or digital visualization;

  • Natural variations in materials and finishes;

  • Manufacturing processes;

  • Batch-to-batch variations;

  • Product updates or design improvements.

Accordingly, images and digital representations should be considered illustrative unless expressly stated otherwise.

For exact technical requirements, including dimensions, electrical specifications, installation requirements, certifications, voltage, wattage, color temperature, or other technical information, customers should refer to the applicable product specifications or contact Tubicen before placing an order.

Product availability

All products displayed on the Website are subject to availability.

We reserve the right to:

  • Limit the quantity of products available for purchase;

  • Limit sales to particular countries or regions;

  • Refuse or cancel orders;

  • Discontinue products;

  • Modify product specifications;

  • Modify or discontinue product collections;

  • Change prices or product information.

Certain products may be made to order, produced after purchase, or supplied from different fulfillment locations.

A product being displayed on the Website does not necessarily guarantee that it is immediately available for shipment.

Prices and currency

All prices displayed on the Website are stated in the currency indicated at checkout or on the applicable product page.

Unless otherwise stated, product prices do not necessarily include:

  • Shipping charges;

  • Import duties;

  • Customs fees;

  • Local taxes;

  • VAT, GST, sales tax, or similar governmental charges;

  • Installation costs;

  • Electrical or construction-related costs.

The final amount payable will be presented during the checkout process where applicable.

Prices may change at any time without prior notice.

Any price displayed incorrectly due to a technical error, typographical error, system error, or other mistake may be corrected by Tubicen.

Orders and order acceptance

Submitting an order through the Website constitutes an offer to purchase the selected products.

After receiving your order, we may send an order confirmation email. An order confirmation acknowledges that we have received your order but does not necessarily mean that the order has been finally accepted.

We reserve the right to accept, refuse, limit, or cancel an order at our discretion, including where:

  • A product is unavailable;

  • Product or pricing information contains an error;

  • We suspect fraud or unauthorized activity;

  • The order exceeds applicable quantity restrictions;

  • Shipping to the requested destination is unavailable;

  • Payment cannot be successfully authorized;

  • The order violates these Terms or applicable law;

  • The order appears to be intended for unauthorized resale or other prohibited activity.

If we cancel an order after payment has been received, we will generally refund the amount paid for the cancelled portion of the order using the original payment method, subject to applicable law.

Customer information

You agree to provide accurate and complete information when placing an order, creating an account, submitting an inquiry, or communicating with Tubicen.

This may include:

  • Full name;

  • Billing address;

  • Shipping address;

  • Email address;

  • Telephone number;

  • Payment information;

  • Company information, where applicable;

  • Tax or business information, where applicable.

You are responsible for ensuring that all information is accurate.

If incorrect information causes a delay, failed delivery, additional shipping cost, customs issue, or other problem, Tubicen may not be responsible for resulting costs to the extent permitted by applicable law.

Payment

We accept payment methods displayed at checkout.

Payment must be successfully authorized before an order is processed unless otherwise agreed in writing.

You authorize Tubicen and its authorized payment service providers to process payment for the total amount associated with your order.

Payment processing may be performed by third-party payment providers. Your use of those payment services may also be subject to the terms and policies of the applicable payment provider.

Tubicen does not store complete payment card information on its own systems where payment processing is handled by third-party payment providers.

Shipping and delivery

Shipping and delivery are governed by our Shipping & Delivery Policy, which forms part of these Terms.

Estimated delivery times are provided for guidance only and may be affected by:

  • Production time;

  • Order processing;

  • Carrier delays;

  • Customs clearance;

  • Weather;

  • Public holidays;

  • Incorrect address information;

  • Import procedures;

  • Events beyond our reasonable control.

Unless otherwise expressly stated, delivery estimates are not guaranteed delivery dates.

For international orders, the customer may be responsible for customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.

Please review our Shipping & Delivery Policy before placing an order.

Returns, refunds and exchanges

Returns, refunds, exchanges, cancellations, and related procedures are governed by our Return & Refund Policy, which forms part of these Terms.

Different conditions may apply depending on:

  • Whether the order is B2C or B2B;

  • Whether the product is standard or made to order;

  • Whether the product has been customized;

  • Whether the product has been installed or used;

  • Whether the product has been damaged after delivery;

  • The applicable destination and local laws.

Customers should review the applicable Return & Refund Policy before purchasing.

Nothing in these Terms limits any mandatory consumer rights that cannot legally be excluded under applicable law.

B2B, trade and wholesale orders

Tubicen may offer trade, wholesale, project, commercial, hospitality, architectural, interior design, distributor, or other B2B purchasing arrangements.

B2B orders may be subject to separate requirements, including:

  • Minimum order quantities;

  • Trade account approval;

  • Wholesale pricing;

  • Project pricing;

  • Payment terms;

  • Deposit requirements;

  • Production lead times;

  • Customization requirements;

  • Shipping arrangements;

  • Non-returnable or made-to-order conditions.

Where a B2B customer receives a quotation, purchase agreement, invoice, or other written commercial terms from Tubicen, those terms may govern the applicable transaction.

Unless otherwise agreed in writing, B2B customers may not represent themselves as authorized Tubicen distributors, agents, representatives, or partners.

Made-to-order and custom products

Certain Tubicen products may be made to order, customized, modified, or produced specifically according to customer requirements.

Such products may be subject to different cancellation, return, refund, and exchange conditions.

Unless otherwise required by applicable law, customized or made-to-order products may not be eligible for cancellation or return after production has commenced.

Where customization is requested, the customer is responsible for confirming the accuracy of all specifications, dimensions, finishes, colors, quantities, and other requirements before production begins.

Product installation and electrical safety

Lighting products may involve electrical installation and should be installed in accordance with applicable local electrical codes, regulations, and safety requirements.

Unless expressly stated otherwise, Tubicen does not provide electrical installation services.

Customers are responsible for ensuring that products are installed by appropriately qualified professionals where required.

Before installation, customers should verify applicable:

  • Voltage requirements;

  • Frequency requirements;

  • Wattage;

  • Bulb or LED specifications;

  • Dimming compatibility;

  • Mounting requirements;

  • Electrical codes;

  • Local safety regulations.

Tubicen is not responsible for damage, injury, malfunction, or loss caused by improper installation, unauthorized modification, misuse, incorrect electrical connection, or failure to follow applicable installation instructions, except to the extent such limitation is prohibited by applicable law.

Product modifications

Tubicen may improve or modify products from time to time.

Product dimensions, materials, finishes, components, packaging, technical specifications, or manufacturing details may change as part of product development.

Where required by applicable law, Tubicen will provide appropriate notice regarding material changes affecting an existing order.

Intellectual property

All content available on the website, including but not limited to:

  • Brand names;

  • Logos;

  • Product names;

  • Product designs;

  • Photographs;

  • Product renders;

  • Videos;

  • Graphics;

  • Illustrations;

  • Text;

  • Product descriptions;

  • Website layouts;

  • Icons;

  • Design elements;

  • Trademarks;

  • Trade dress;

  • Software and code;

is owned by or licensed to Tubicen and is protected by applicable intellectual property laws.

Unless expressly authorized in writing, you may not copy, reproduce, modify, distribute, publish, transmit, display, sell, license, or commercially exploit any Tubicen content.

No rights or licenses are granted to you except for the limited right to access and use the Website for its intended purposes.

User content and feedback

If you voluntarily submit reviews, comments, photographs, suggestions, ideas, feedback, testimonials, or other materials to Tubicen (“User Content”), you represent that:

  • You own or control the necessary rights to the User Content;

  • The User Content does not infringe the rights of any third party;

  • The User Content is not unlawful, defamatory, misleading, abusive, obscene, or fraudulent;

  • The User Content does not contain malicious code;

  • The User Content does not violate applicable law.

By submitting User Content, you grant Tubicen a non-exclusive, worldwide, royalty-free license to use, reproduce, modify, publish, translate, distribute, display, and otherwise use that User Content for legitimate business, marketing, promotional, or operational purposes, subject to applicable law and our Privacy Policy.

We reserve the right to remove User Content that we believe violates these Terms or applicable law.

Third-party services and links

The Website may contain links to or integrate services provided by third parties, including payment providers, logistics providers, analytics providers, social media platforms, marketing platforms, review services, and other technology providers.

These third-party services are not controlled by Tubicen.

Your use of third-party services may be subject to the third party's own terms and privacy policies.

Tubicen is not responsible for the availability, accuracy, security, functionality, or content of third-party websites or services, except where required by applicable law.

Website availabilyty

We make reasonable efforts to maintain the Website and Services, but we do not guarantee that:

  • The Website will always be available;

  • The Website will operate without interruption;

  • The Website will be free from errors;

  • The Website will be completely secure;

  • All content will always be current or accurate;

  • Any particular feature will remain available.

We may temporarily suspend, modify, restrict, or discontinue all or part of the Website or Services for maintenance, security, technical, operational, commercial, or other reasons.

Errors and omissions

From time to time, the Website may contain typographical errors, inaccuracies, omissions, or outdated information relating to:

  • Product descriptions;

  • Pricing;

  • Promotions;

  • Availability;

  • Shipping costs;

  • Delivery estimates;

  • Product specifications;

  • Other Website content.

We reserve the right to correct such errors and update information at any time.

Where legally permitted, Tubicen may cancel or modify an order affected by a material error and will notify the customer where appropriate.

Prohibited activities

You may not use the Website or Services to:

  1. Violate any applicable law or regulation;

  2. Infringe intellectual property rights;

  3. Commit fraud or facilitate fraudulent transactions;

  4. Provide false or misleading information;

  5. Attempt unauthorized access to our systems;

  6. Introduce viruses, malware, or harmful code;

  7. Scrape, crawl, harvest, or systematically extract Website content without permission;

  8. Conduct phishing, spamming, or other abusive activities;

  9. Interfere with Website security or functionality;

  10. Harass, threaten, abuse, or defame Tubicen, its employees, customers, or other users;

  11. Use the Website for any unlawful or unauthorized commercial purpose;

  12. Circumvent purchasing, pricing, security, or access restrictions;

  13. Use the Website to infringe the rights or privacy of others.

We reserve the right to suspend or terminate access to the Website for violations of these Terms.

Disclaimer of warranties

To the maximum extent permitted by applicable law, the Website and Services are provided on an “as available” and “as is” basis.

Tubicen does not guarantee that the Website, Services, or Website content will be uninterrupted, secure, error-free, or continuously available.

We do not guarantee that information obtained through the Website will always be complete, accurate, current, or suitable for every purpose.

Nothing in these Terms excludes or limits any warranty, guarantee, right, or remedy that cannot legally be excluded or limited under applicable law.

Limitation of liability

To the maximum extent permitted by applicable law, Tubicen and its directors, officers, employees, affiliates, contractors, suppliers, service providers, and agents will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, including loss of profits, revenue, business opportunities, data, or anticipated savings arising from or related to:

  • Your use or inability to use the Website;

  • Your use or inability to use any Service;

  • Delays or interruptions in Website availability;

  • Third-party services;

  • Shipping or delivery delays;

  • Unauthorized access to information;

  • Product use or misuse;

  • Events beyond our reasonable control.

Nothing in these Terms limits liability that cannot legally be limited or excluded under applicable law, including applicable consumer protection rights.

Indemnification

To the maximum extent permitted by applicable law, you agree to defend, indemnify, and hold harmless Tubicen and its affiliates, officers, directors, employees, agents, contractors, suppliers, and service providers from claims, liabilities, damages, losses, costs, and reasonable expenses arising from:

  • Your violation of these Terms;

  • Your violation of applicable law;

  • Your misuse of the Website or Services;

  • Your infringement of third-party rights;

  • Your User Content;

  • Your unauthorized use of Tubicen intellectual property.

Force majeure

Tubicen will not be responsible for delays or failures caused by circumstances beyond our reasonable control, including but not limited to:

  • Natural disasters;

  • Fire;

  • Flood;

  • Earthquake;

  • Severe weather;

  • Epidemics or pandemics;

  • War;

  • Terrorism;

  • Civil unrest;

  • Government actions;

  • Trade restrictions;

  • Customs delays;

  • Transportation disruptions;

  • Port congestion;

  • Labor disputes;

  • Power outages;

  • Internet or telecommunications failures;

  • Supplier disruptions;

  • Other events beyond our reasonable control.

Where such circumstances occur, we will make reasonable efforts to minimize the impact and resume performance as soon as reasonably practicable.

Termination

These Terms remain effective unless terminated by you or Tubicen.

You may stop using the Website at any time.

Tubicen may suspend or terminate your access to the Website or Services if we reasonably believe that you have violated these Terms, applicable law, or the rights of Tubicen or another person.

Termination will not affect rights or obligations that accrued before termination or provisions that by their nature should survive termination, including intellectual property, limitation of liability, indemnification, and dispute-related provisions.

Governing law and disputes

These Terms shall be governed by and interpreted in accordance with the laws of Hong Kong, without regard to conflict-of-law principles.

Any dispute arising out of or relating to these Terms, the Website, or your purchase of products shall be subject to the jurisdiction of the courts located in Hong Kong, unless otherwise required by applicable law.

Nothing in this section limits any mandatory consumer rights or protections available to customers under the laws of their country or place of residen.

Privacy

Your use of the Website is also subject to our Privacy Policy.

Our Privacy Policy explains how we collect, use, store, process, and protect personal information.

By using the Website, you acknowledge that you have reviewed our Privacy Policy.

Changes to these terms

We may update, modify, or replace these Terms from time to time.

The latest version will be posted on this page with the applicable effective date.

Your continued use of the Website after changes become effective constitutes acceptance of the revised Terms to the extent permitted by applicable law.

If a change materially affects your rights in relation to an existing order or transaction, the applicable version of the Terms at the time of that transaction may continue to govern that transaction unless otherwise required by law.

Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision will be enforced to the maximum extent permitted by applicable law, and the remaining provisions will continue in full force and effect.

No waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of our right to enforce that provision in the future.

Entire agreement

These Terms, together with the policies and documents expressly incorporated by reference, constitute the agreement between you and Tubicen regarding your use of the Website and Services.

They supersede prior or contemporaneous communications or understandings relating to the same subject matter, except where a separate written agreement expressly applies.

Contact information

If you have questions regarding these Terms of Service, please contact us:

Tubicen

Legal Entity: Tubicen Living Limited

Email: service@tubicen.com