Warranty policy

At Tubicen, we stand behind the quality and craftsmanship of our lighting products.

All eligible Tubicen products are covered by a 2-Year Limited Warranty from the date of delivery. This warranty covers defects in materials and workmanship under normal and intended use.

1. WHAT IS COVERED

During the warranty period, Tubicen will, at our discretion, repair the product, provide replacement parts, replace the defective product, or provide another appropriate remedy where applicable.

The warranty generally covers:

  • Manufacturing defects;

  • Defects in materials or workmanship;

  • Defective internal electrical components;

  • Defects affecting the normal operation of the product;

  • Manufacturing defects in integrated LED components.

For products using replaceable bulbs, the bulb or third-party light source is not covered unless otherwise stated.

2. WHAT IS NOT COVERED

This warranty does not cover damage or problems caused by:

  • Improper installation or wiring;

  • Incorrect voltage or electrical connection;

  • Misuse, abuse, or accidental damage;

  • Unauthorized modification, repair, or disassembly;

  • Normal wear and tear;

  • Improper cleaning or maintenance;

  • Water, moisture, extreme temperatures, or unsuitable environmental conditions;

  • Power surges, voltage fluctuations, or other electrical problems;

  • Damage caused after delivery through improper handling or use;

  • Products used outside their intended purpose.

Minor variations in color, texture, finish, glass, metal, or other natural materials are not considered defects and are not covered by this warranty.

3. INSTALLATION

Some Tubicen lighting products require professional installation.

Customers are responsible for ensuring that products are installed correctly and in accordance with applicable local electrical codes and installation instructions.

Tubicen is not responsible for damage or malfunction resulting from improper installation, incorrect wiring, or unauthorized modification.

Installation, removal, reinstallation, electrician, or contractor costs are not covered by this warranty unless otherwise agreed in writing.

4. SHIPPING DAMAGE

If your product arrives damaged, please contact us as soon as possible after delivery.

Please provide:

  • Your order number;

  • Photos of the shipping packaging;

  • Photos of the damaged product;

  • A description of the damage.

Please keep the original packaging until the issue has been reviewed. Shipping damage may be handled separately from manufacturing defects.

5. HOW TO MAKE A WARRANTY CLAIM

To request warranty service, please contact:

Email: service@tubicen.com

Please include your:

  • Order number;

  • Product name or SKU;

  • Description of the issue;

  • Photos or videos showing the problem.

We may request additional information or troubleshooting steps to determine whether the issue is covered by the warranty.

If the claim is approved, Tubicen will determine the appropriate remedy, which may include replacement parts, repair, or product replacement. Customers should not return products without receiving instructions from Tubicen.

6. B2B AND PROJECT ORDERS

The 2-Year Limited Warranty does not automatically apply to B2B, trade, and project orders unless warranty terms have been agreed upon in writing. Additional terms may apply to commercial, hospitality, architectural, or customized projects.

7. LIMITATION

This warranty provides additional protection and does not limit any mandatory consumer rights or statutory warranties that cannot legally be excluded or limited under applicable law.

For questions regarding our warranty or to submit a claim, please contact: service@tubicen.com